Delivery and Payment

Delivery & Payment

Payment methods and shipping costs

1. payment methods

1.1 For deliveries within Germany you can choose from the following payment options, unless otherwise stated in the respective article description:

- Payment in advance by bank transfer
- Credit card (Visa, Mastercard, American Express)
- Apple Pay, Google Pay
- Paypal
- Paypal Express
- Direct debit 

1.2 For deliveries abroad we offer the following payment options, unless otherwise stated in the respective article description:

- Prepayment by bank transfer
- Credit card (Visa, Mastercard, American Express)
- Apple Pay, Google Pay
- Paypal
- Paypal Express
- Direct debit 

2. delivery

2.1 Your order will be shipped via Deutsche Post (registered Mail), DHL or UPS

2.2 We ship to the following countries: Germany, Worldwide

3. shipping costs
3.1 For shipping within Germany we charge a flat rate of 3.99 EUR per order. Delivery time within Germany is approximately 2 to 4 days.

From a gross order value of 100 EUR we ship free of shipping costs (by DHL).

3.2 For shipping abroad, the following flat-rate shipping costs for registered mail are charged per order:

within the EU
up to 0,5kg EUR 8.99
up to 1kg EUR 12.99

outside the EU
up to 0.5kg EUR 9.99
up to 1kg EUR 15.99

3.3  Unfortunately, to some countries it is not possible to send goods by registered mail, the price calculation for parcel delivery by DHL or fast courier delivery by DHL Express is then made according to country zones. 

Pricing for parcel delivery by DHL or fast courier delivery by DHL Express is based on country zones.

A more exact delivery time for DHL/DHL Express deliveries can be requested at any time - for this we need the exact delivery address. As a rough guideline for DHL

- EU: from 2 to 10 days
- non EU: from 5 to 20 days

for DHL Express:

- EU: from 1 to 2 days
- non EU: from 2 to 4 days

in addition there is a processing time of 1 day (we ship from Monday to Friday)

Standard delivery times for DHL Express can be found here: https://www.dhl.de/content/dam/images/Express/downloads/dhl-express-zonen-laufzeiten-weltweit.pdf

3.4 In the case of cross-border deliveries, further taxes (e.g. in the case of an Intra-Community acquisition) and/or charges, e.g. in the form of customs duties, may be incurred. These are to be borne by you.

3.5 Shipping costs for resellers are calculated exclusively by weight - shipping is done by UPS/DHL Express.

4.0  The minimum order value is EUR 10,-

5. Our packaging registration takes place through Reclay